The Amazon Effect
Direct-to-consumer, social media, and DRTV marketers and brands have had their share of challenges driving consumers to purchase, either through a web site or phone number. But with the events of the pandemic, consumers changed their online shopping habits and helped push a massive shift occurring over the past decade. The insight into how the retail experience is different today in 2021 can be expressed in one word: Amazon.
Various studies have demonstrated very strong consumer trust in Amazon. According to a FeedAdvisor study, 89% of consumers are more likely to buy products from Amazon than other e-commerce sites. 78% say that they trust big corporations such as Amazon or Walmart.com over other online retailers.
Customers often look to Amazon first when it comes to quickly purchasing name brand products, as well as unknown brands. They are putting less and less trust into smaller DTC websites and brands, which is why it is critical to also sell on Amazon in today’s world.
Amazon has undergone various investigations into fake products and says it blocked over 10 billion counterfeit listings in 2020. Despite this, Amazon continues to soar in subscriber numbers, with over 150 billion Prime members, and takes its place as #1 in the U.S. e-commerce market with net sales of $386 billion in 2020, followed by Walmart.com.
But direct response, infomercial, social media, digital, and DRTV marketers should not despair, as all media purchases can also drive supplemental Amazon sales in addition to sales on their brand sites and at the call centers. Thus, attribution of Amazon sales should be included when analyzing and reporting on revenue from media spend.