Importance of Omni Channel Marketing for DRTV products
The pandemic and its economic impact have entirely changed the way businesses is done. With many consumers and working professionals working remotely and spending so much time online, it’s clear how important digital channels are becoming and how critical it is for marketers to reach consumers where the eyeballs are.
For DRTV, Direct-Response, Infomercial, and Direct-to-Consumer Marketers, this change proves just as meaningful. It is vital to be mindful of what happens within each platform and utilize as many channels as possible. By using omnichannel marketing and tracking ads, you can successfully create high-converting campaigns, and all can work with the halo effect of reinforcing ads seen on other platforms.
DRTV can bring you excellent results when used as part of an omnichannel strategy and can be among the highest converting platform.
Creating Ads on Google or Bing that build on your DRTV ads can yield great results and help conversion rates. Facebook, Instagram and TikTok can yield extremely high results as well, especially when geo targeted. Both lead generation and product specific ads can work well on these platforms.
When considering DRTV, be sure to maximize your results by having all digital tactics in place.
Direct-to-consumer, social media, and DRTV marketers and brands have had their share of challenges driving consumers to purchase, either through a web site or phone number. But with the events of the pandemic, consumers changed their online shopping habits and helped push a massive shift occurring over the past decade. The insight into how the retail experience is different today in 2021 can be expressed in one word: Amazon.
Various studies have demonstrated very strong consumer trust in Amazon. According to a FeedAdvisor study, 89% of consumers are more likely to buy products from Amazon than other e-commerce sites. 78% say that they trust big corporations such as Amazon or Walmart.com over other online retailers.
Customers often look to Amazon first when it comes to quickly purchasing name brand products, as well as unknown brands. They are putting less and less trust into smaller DTC websites and brands, which is why it is critical to also sell on Amazon in today’s world.
Amazon has undergone various investigations into fake products and says it blocked over 10 billion counterfeit listings in 2020. Despite this, Amazon continues to soar in subscriber numbers, with over 150 billion Prime members, and takes its place as #1 in the U.S. e-commerce market with net sales of $386 billion in 2020, followed by Walmart.com.
But direct response, infomercial, social media, digital, and DRTV marketers should not despair, as all media purchases can also drive supplemental Amazon sales in addition to sales on their brand sites and at the call centers. Thus, attribution of Amazon sales should be included when analyzing and reporting on revenue from media spend.
It is becoming increasingly common for companies to have sustainable elements within either their products or services. Sustainability is something that people are considering more and more critical, so it benefits a company to explain and share how they are saving energy, recycling materials, and engaging in green marketing in general. Green marketing refers to advertising products or practices that promote sustainability.
Sustainability is fundamental to younger people looking to make a change by giving money to companies with their interests in mind. Companies need to share this information in a format that will resonate with young people, such as social media.
There are some key elements to creatively advertise how your company or product promotes sustainability to the public.
First, it is always important to understand the audience. According to a Fast Company survey from 2019, 40% of millennials have picked one job over another because of the companies’ dedication to sustainability. Millennials value companies that value sustainability. Once you understand your audience and how to use green marketing, you can begin to explore effective ways to reach them.
In cases where a company is trying to target a younger audience, social media ads specifically should be used more than something like direct response television (DRTV) ads just because of the levels of engagement of each age group. If a company has created an infomercial or something similar, they can post clips of it to social media for more direct advertising to younger audiences.
Second, the explanation should be clear and specific with background information about how the research was gathered. Companies should be environmentally savvy and able to explain precisely how their products or practices go about achieving what they say they are. Nestle did this exceptionally well in this area when they announced a press release in early 2020 that explained how they would begin using recycled plastic for their packaging. Their thorough description of this process gained a lot of attention, and they received about ninety-thousand direct responses to this announcement, according to ListenFirstMedia.com.
Third, it is helpful for companies to explain their plans for achieving a more sustainable way of working in the future so that audiences can understand its goals even if they haven’t quite reached them yet. Conveying this type of information over social media is effective because it serves as direct-to-consumer advertising where people feel directly addressed and, therefore, more engaged with what the company is saying.
As advertisers and marketers in DRTV and E-Commerce, we are in the business of speaking directly to people who may not think like us. We make efforts to understand their wants and needs as we pursue direct to consumer advertising.
Today, there’s a growing demand for brands to speak up on societal issues, whether sustainability, racism, or gender equality. But there’s caution on the political side due to the scale of possible negative repercussions. Leaning towards one way or another can make or break a company’s optics. Advertisers have a tough job of navigating the deeply divided political, social, and ideological landscape of the United States. Now more than ever, it’s a challenge to promote products and services to a diverse group of consumers in the TV and digital landscape.
One possible route to take is creating variations in advertising, thus speaking separately to each group. But this is not always the most pragmatic approach. So what are advertisers supposed to do when faced with the tension between trying to align with various causes and navigating a divided –and often hostile– public?
The answer to this question remains unclear, but the best way brands can advocate for causes they stand behind without causing a divide amongst their audience is by sending a message of unity and positivity. Americans are so divided from of all the negative messaging they’re exposed to. If you use positive messaging in advertisements and seek ways to bring people together, regardless of their beliefs, the chance for unified messaging and positive customer response remains strong.
When executing direct to consumer advertising to Gen Z, some of the tactics used for other demographics, such as DRTV and Facebook advertising, may not fit the bill. It is important to consider the best ways to reach them and catch their attention. There are some key differences from other generations that will determine how effective certain types of marketing are. Here are some specific points to consider:
TV and broadcast radio are losing popularity as well as certain social media sites like Facebook. Audio streaming is quite popular, as are podcasts. For social media, popular Gen Z sites are platforms such as Instagram, TikTok, and Snapchat. So advertising there could grab attention.
Importance of Ethical Consumption and Brand Image: Gen Z is more likely to be reached by a company they feel is ethical, so it is crucial to explain how a company or product is not harmful to the environment, how they help the community, who produced it, etc. It is not enough anymore to be a company whose only goal is to sell to them. They want to feel that the company is also helping the planet and its people.
Keep advertisements brief and honest: Gen Z is used to consuming a lot of visual, digital, and social media in short periods of time, and they value authenticity and transparency. It would be helpful to clearly explain the product or company and its history using those involved in the company rather than paid actors and sets.
TikTok has become one of the biggest social media platforms in recent years, with no sign of its popularity declining anytime soon. Using different social media platforms to advertise is an effective way of adapting to modern culture, since people today consume so many different media types. It is essential to understand the specific platform you’re using in order to create the most effective ad campaign. TikTok is unique to other platforms, so advertising on the app requires special attention to the way that it’s used.
Understanding the Platform’s Structure
Ads will need to be short videos (15-60 seconds), including engaging audio elements. The app thrives off trending hashtags, sounds, and challenges. It is less formal than other platforms like Instagram, so users are used to seeing relatively unpolished content. Creating too polished and ‘fake’ ads that do not convey authenticity will likely not be well received.
Consider Using Popular Users on TikTok to Promote Products/ Services
Some people have found fame on TikTok and cultivated a large following on the platform. There are popular creators in many different genres, from vegan cooking to special effects makeup. It would be helpful to either feature these people or create content referencing them because TikTok users recognize these people as being influential on TikTok specifically.
Consider Using Trends and Sounds that are Specific to TikTok
In addition to creators, there are specific trends and audios (called sounds) that are distinctly popular on TikTok and not on other platforms. It would be helpful to tap into these trends/ challenges/ popular audios to catch the audience’s attention and create something similar to the content they are already seeing and enjoying.